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Kapal pesiar

HOTEL DEPARTMENT

Crew Supply & Management Services

Maderland Group  is an Indonesian Crew supplier of repute. We provide a wide range of manpower:

 

  • All ranks for the Marine Industry (Management, Operational & Support Level)

  • Marine Officers and Ratings for Cruise vessels ( Operational & Support Level )

  • Hospitality staff for the cruise industry such as:

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    • Restaurant manager

    • Butlers

    • Waiter/ss

    • Executive chef

    • CDP

    • Pastry

    • Baker

 

 

    • Galley steward

    • Cabin Steward/ss

    • Bartender

    • Night Guess Agent

    • Front desk agent

    • Laundryman

    • Massage Therapist and etc

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We tailor-make end-to-end solutions to meet the overall need of our clients as well as for each specific vessel and vessel type.

 

These include but not necessarily limited to “Attraction, Recruitment & Retention

Travel Arrangement

  1. Visa Arrangement

  2. Ticket Arrangement

  3. Local Transportation arrangement

  4. Airport handling arrangement

  5. Appointed Agent for Crew Handling

  6. Crew escort for joining and repatriation

  7. Accommodation prior joining and repatriation if needed

  8. Necessity of crew documentation

24 Hour Cover

We provide cover 24 hours using our modern wireless computer systems and devices giving you efficient cover should and issue need assistance out of normal office hours.

 

Selection & Recruitment of Seafarers 

Our objective is to provide our Principals with the best quality of Indonesian seafarers matching the vessel type and trade.  To achieve this objective we have established stringent vetting & selection systems, which, while appearing to be somewhat protracted, do provide a thorough evaluation of the professional skills & knowledge of job applicants.  This, coupled with other processes such as a formal employment reference verification system, provides the appropriate criteria from which assessment can be made on the practicality of recruitment.

 

The selection process for Seagoing Staff is established by an elaborate flow chart & checklist as supported by the Company Quality & Procedure Manual and is available for Principals’ perusal. The flowchart & Checklist ensures process control and verification of the selection and recruitment system.

 

Selection testing commences through the use of the computer-based evaluation system, online Crew Evaluation System (CES 6.0) Maritime English Test (MET) Ability Profiling Program (APRO) and Personality testing (Facet5). This evaluation system is recognized and well-known in the maritime industry. The system provides the company detailed selection criteria specific to different ranks, levels, departments and vessel types. This online testing system randomly selects from a database of over 6500 multiple-choice questions specific to the functional areas of STCW which are displayed as diagrams or selection choices on the screen. This evaluation takes around 1.5 hours and produces an evaluation report and sundry summary reports ideally suited & used for further analysis.

 

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Crew Evaluation System (CES)

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Designed to evaluate the background knowledge of seafarers, CES is an online assessment tool used to identify training needsspecific to knowledge areas defined in STCW.

 

The test function offers predefined test types with advanced randomization of questions to avoid users memorizing specific tests. Thefollowing tests are available:

 

STCW test, predefined

 

Detailed test, predefined

 

Maritime English, Reading and Listening test

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Ability Profiling (APRO)

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The purpose of the Ability Profiling software is to support the recruitment- and promotion-process by measuring different types ofabilities of a candidate. It will assist you in revealing the candidates strong and less strong potentials.

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Facet 5 - Personality testing

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ACM is now ready to introduce Facet 5 as a tool for the recruitment process.

 

Facet 5 measures 5 factors which are described as “the big five” – Will, Energy, Affection, Control and Emotionality. ACM can make an ideal profile for all your positions that you then can compare your candidates with.

HOTEL HOSPITALITY AND TRAINING HOTEL

Material and Facilities

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Food & Beverage Service

Food and Beverage is clean and attractive.

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HouseKeeping

Arrange Spatial Planning in accordance with international standards.

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Beverage Knowledge

Bartending Bar Service and knowledge of drinks a la luxury restaurant

 

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Laundry

Knowledge of Laundry operations and their system management

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English Conversation

Practice English conversation to accelerate fluency in language

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English Grammar

Good knowledge of English grammar according to correct rules.

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